Guidescope: User Mail

User Mail

Private Mail and Support for Users

To protect our users' privacy, we do not collect the email addresses of our users or use regular email to communicate with them. Instead, once users have installed our free software they are assigned a User Mail box at our Web site that communicates directly with our support team.

Whenever a user has an unread message waiting from us, a notice appears on our home page. Clicking on the notice opens the private User Mail box. New mail messages also open automatically upon start up.

Users can use their User Mail boxes to ask for help and to send messages to us. We use User Mail to reply to questions and to send notices to our users.

(We are currently unable to provide individual responses to support questions.)